Shipping policy

We want you to know what to expect when ordering from MULIGHTS. This Shipping Policy explains our shipping destinations, processing times, shipping costs, estimated delivery times, customs and import charges, and other important delivery information.

Last Updated: October 5, 2026

1. Shipping Destinations

MULIGHTS currently ships to the United States and Australia.

We do not currently ship to P.O. boxes, APO/FPO addresses, or U.S. territories.

If you have questions about whether we can ship to your location, please contact us at info@mulights.com before placing your order.

2. Processing Time

Orders are typically processed within 2–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. During peak periods or in the event of an unexpected delay, processing may take longer. If there is a significant delay affecting your order, we will contact you by email.

3. Shipping Rates

We offer free standard shipping on all orders to our currently supported shipping destinations, with no minimum purchase required.

If expedited or special shipping is requested and available, additional shipping charges may apply. Please contact us before placing your order if you have special shipping requirements.

4. Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Destination	Shipping Method	Estimated Delivery
United States	Standard Shipping	7–12 business days
Australia	Standard Shipping	6–12 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, severe weather, peak shipping periods, or other circumstances outside our reasonable control.

5. Customs, Duties & Taxes

For orders shipped to the United States and Australia using our standard shipping service, applicable customs duties and import taxes are covered as part of our shipping arrangement.

Customers will not be required to pay additional customs duties or import taxes upon delivery.

MULIGHTS works with its shipping partners to manage the applicable customs clearance procedures for these shipments.

6. Order Tracking

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email with your tracking number.

Please allow up to 24–48 hours for tracking information to update after it has been issued by the carrier.

If your order contains multiple items, they may occasionally be shipped separately. In this case, you may receive more than one tracking number, and no additional standard shipping fee will be charged.

7. Delivery Delays & Issues

Delivery estimates are provided in good faith but are not guaranteed. Delays may occasionally occur due to carrier operations, customs processing, weather conditions, peak shipping periods, or other circumstances outside our reasonable control.

If your shipment is significantly delayed or tracking has not updated for an extended period, please contact us at info@mulights.com so that we can assist you.

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

8. Damaged or Lost Packages

Please inspect your order upon delivery. If your item arrives damaged, please contact us as soon as possible and provide your order number along with photos of the item, packaging, and shipping label where applicable.

For verified items damaged during transit, we will work with you to provide an appropriate resolution in accordance with our Return & Refund Policy.

If your package appears to be lost in transit or tracking shows delivery but you have not received it, please contact us at info@mulights.com. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.