FAQs

Q: Does the product fit my country's electrical standards?

Our lighting products are supplied according to the requirements of the destination market where applicable. We currently ship to the United States and Australia.

If you have specific electrical, voltage, plug, or installation requirements, please contact us at info@mulights.com before placing your order.

Q: How long does it take to receive my order?

Orders are typically processed within 2–3 business days after payment confirmation.

Estimated standard shipping times after your order has been processed and shipped are:

United States: 7–12 business days
Australia: 6–12 business days

We offer free standard shipping on all orders, with no minimum purchase required.

Delivery times are estimates and may vary due to carrier delays, customs processing, severe weather, peak shipping periods, or other circumstances outside our reasonable control.

If expedited or special shipping is requested and available, additional shipping charges may apply. Please contact us at info@mulights.com before placing your order.

Q: How do I track my order?

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email with your tracking number.

Please allow up to 24–48 hours for tracking information to update after it has been issued by the carrier.

If your tracking information has not updated for an extended period or you have questions about your shipment, please contact us at info@mulights.com with your order number.

Q: What should I do if my product arrives damaged?

Please inspect your order upon delivery. If your item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at info@mulights.com with your order number and photos of the item, packaging, and shipping label where applicable.

For verified damaged, defective, or incorrect items, MULIGHTS will cover the applicable return shipping costs and work with you to provide an appropriate resolution, which may include replacement parts, replacement, repair, or refund, depending on the circumstances.

Q: Do you offer a warranty for your products?

Yes. Our products are covered by a 2-year warranty against manufacturing defects.

The warranty covers eligible defects in materials, workmanship, or manufacturing. It does not cover damage caused by improper installation, misuse, modification, accidental damage, normal wear and tear, or other issues not attributable to a manufacturing defect.

If you believe your product has a warranty-related issue, please contact us at info@mulights.com with your order information and details of the issue.

Q: What is your return policy?

Eligible items can be returned within 30 days of the confirmed delivery date, provided they meet the conditions outlined in our Return & Refund Policy.

Items must generally be unused and uninstalled, in the same condition as received, and returned with their original packaging and included parts.

For damaged, defective, or incorrect items, MULIGHTS covers the applicable return shipping costs. For eligible returns based on personal preference, return shipping costs are the customer's responsibility.

No restocking or handling fees are charged for accepted returns.

Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the returned item.

Before returning any item, please contact us at info@mulights.com for authorization and return instructions.

Q: Is my payment information secure?

Yes. MULIGHTS uses Shopify's secure checkout system to process online transactions. Our website and checkout are protected using SSL encryption to help safeguard personal and payment information transmitted during checkout.

Payment information is processed securely through the applicable payment provider and is subject to the provider's applicable security standards and practices. MULIGHTS does not directly process or store your full credit or debit card details.