Refund policy

Return & Refund Policy

We want you to feel confident when shopping with MULIGHTS. This Return & Refund Policy explains our return process, eligibility requirements, return shipping responsibilities, and refund procedures.

Last Updated: October 5, 2026

1. 30-Day Return Policy

We accept eligible returns within 30 days of the confirmed delivery date.

To be eligible for a return, the light fixture must be:

Unused and uninstalled
In the same condition as received
In its original packaging with all included parts, accessories, and hardware
Free from signs of installation, modification, use, or damage after delivery
Accompanied by proof of purchase, such as your order number or confirmation email

Return requests submitted more than 30 days after delivery may not be accepted, except where otherwise required by applicable consumer protection laws.

2. How to Start a Return

Before returning any item, please contact us at info@mulights.com to request a return.

Please include:

Your order number
The item you wish to return
The reason for the return
Photos of the item and packaging if the item arrived damaged, defective, or incorrect

Please do not send any item back before your return request has been approved.

3. Return Address & Authorization

All returns must be authorized by MULIGHTS before shipment.

Once your return request has been approved, we will provide the appropriate return address and detailed return instructions by email. The return address may vary depending on the product, order, and original fulfillment location.

Please do not send a return to our business or mailing address unless specifically instructed to do so.

Items returned without prior authorization or sent to an address not provided in our return instructions may not be accepted or eligible for a refund.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged or defective, or if you receive an incorrect item.

We may ask you to provide photos of the item, packaging, and shipping label so that we can evaluate the issue and determine the appropriate resolution.

For verified damaged, defective, or incorrect items, MULIGHTS will cover the applicable return shipping costs and work with you to provide an appropriate resolution, which may include replacement parts, replacement, repair, or refund, depending on the circumstances and your rights under applicable law.

5. Non-Returnable Items

For safety, condition, and resale reasons, we cannot accept returns of:

Light fixtures that have been installed, hardwired, used, or modified
Light fixtures returned without their original packaging or essential included parts
Light fixtures damaged after delivery due to improper handling, installation, modification, or use
Custom or made-to-order light fixtures, including products made or modified to special sizes, finishes, configurations, or other customer-requested specifications, except where the item is defective, damaged, incorrect, or where otherwise required by applicable law

If you are unsure whether your item is eligible for return, please contact us at info@mulights.com before sending it back.

6. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Damaged, defective, or incorrect items:
If your item arrives damaged or defective, or if you receive an incorrect item, MULIGHTS will cover the applicable return shipping costs. Please contact us before returning the item so that we can provide the appropriate return instructions.

Returns for personal preference:
If you are returning an eligible item for personal reasons, such as a change of mind, ordering the wrong size, or the item not being suitable for your space, you are responsible for arranging and paying the return shipping costs.

MULIGHTS does not charge restocking or handling fees for accepted returns.

Any expedited or special shipping fees paid by the customer are non-refundable for preference-based returns.

7. Exchanges

If you would like a different item, please contact us at info@mulights.com.

The simplest way to exchange an eligible item is to return the original item in accordance with this policy and place a separate order for the replacement item once the return has been accepted.

If the exchange is required because the item arrived damaged, defective, or incorrect, please contact us so that we can arrange an appropriate resolution.

8. Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@mulights.com.

9. Australian Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any rights or remedies that you may have under the Australian Consumer Law or other applicable consumer protection laws.

Where your statutory consumer rights provide greater protection than this policy, those statutory rights will apply.